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Uber users will now have the option of receiving a four-digit PIN code to provide to their driver-partner before starting an Uber trip. This added layer of verification can help ensure riders get in the right car and driver-partners are picking up the correct rider.

Beginning today, many Uber riders will be able to set up the PIN verification feature in their app. It will be available to all Uber users in Hong Kong by the end of next week. 

Riders can opt-in to the PIN code feature by navigating to their app settings, and tapping “Verify Your Ride.” From there, riders can choose to use the PIN verification feature on every trip or only during night time trips (9 pm – 6 am).

Once enabled, the rider will receive a four-digit pin code in their app while the driver is en-route to the pickup location. When the driver-partner arrives, the rider can verbally provide the PIN to the driver-partner before getting into the vehicle. After the driver-partner enters the correct PIN, the trip can begin. When the feature is enabled, a trip cannot start until the correct PIN is entered into the driver-partner’s app. 

Uber first unveiled this feature at a product showcase event in San Francisco in September 2019 and is now available in over 40 countries around the world. 

We believe technology can make travel safer than ever. Safety features available on the Uber app in Hong Kong includes share trip status so you can share your trip locations with friends and families, check your ride notifications to remind you to get into the right car with the right driver-partner, and the Spotlight feature so your driver-partner can easily identify you at your pick-up spot.

When it comes to safety, our work is never done. We aim to set the standard on safety by consistently delivering innovative solutions that give our customers peace of mind.  With the latest “Verify Your Ride” feature, this extra layer of verification helps provide riders and drivers with more peace of mind before a trip can begin.